Thank you for visiting our website https://raqmi24.com and your interest in our company and our offers. Despite careful content control, we do not assume any liability for external links to external content, as we did not initiate the transmission of this information, did not select or change the addressee of the transmitted information and did not change the transmitted information itself.
The protection of your personal data during the collection, processing and use on the occasion of your visit to our Internet pages is an important concern for us and is carried out within the framework of the legal regulations, about which you can find out more information e.g. at www.bfdi.bund.de.
In the following, we explain to you which information we collect during your visit to our website and how this information is used:
Collection and storage of personal data and the nature and purpose of their use
- When visiting the website
Every time a customer (or other visitor) accesses our website, information is automatically sent to the server of our website by the Internet browser used on your end device (computer, laptop, tablet, smartphone, etc.). This information is temporarily stored in a so-called log file.
The following data is recorded without your intervention and stored until it is automatically deleted:
- (pseudonymised) IP address of the requesting computer, as well as device ID or individual device identification and device type,
- Name of the retrieved file and transferred data volume, as well as date and time of the retrieval,
- Message about successful retrieval,
- Requesting domain,
- Description of the type of Internet browser used and, if applicable, the operating system of your terminal device and the name of your access provider,
- Your browser history and your standard weblog information,
- Location data, including location data from your mobile device. Please note that on most mobile devices, you can control or disable the use of location services in the mobile device's settings menu.
Our legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR to collect the data is based on the following purposes:
- To ensure a smooth connection and comfortable use of the website,
- Evaluation of system security and stability and
- for other administrative purposes.
Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person.
- When using our contact form
For questions of any kind, we offer you the possibility to contact us via a form provided on the website. At least a valid e-mail address and your name are required so that we know who the request comes from and can answer it. Further information can be provided voluntarily.
Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntarily given consent.
The personal data collected by us for the use of the contact form will be automatically deleted after completion of your request.
- Upon conclusion of a contractual relationship
When concluding a contractual relationship on our website (e.g. registration on the website/platform, purchase in our online shop, purchase of the software/ (e.g. when purchasing in our online shop or on eBay, registration as a customer ...) we ask you to provide the following personal data:
- Data that identifies you personally such as name and e-mail address, address, billing and delivery address/ and telephone number,
- the information about your means of payment,
- other personal data which we are legally obliged or entitled to collect and process and which we need for your authentication, identification or to check the data we have collected.
The above-mentioned data is processed for the purpose of handling the contractual relationship. The processing of the data takes place on the basis of Art. 6 para. 1 sentence 1 lit. b GDPR.
The personal data collected by us for the order will be blocked for further use after complete processing of the contract. Your data will be stored until the expiry of the statutory warranty period and deleted thereafter, unless we are obliged to store the data for a longer period of time in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR on the basis of tax and commercial law storage and documentation obligations (from HGB, StGB or AO) or you have consented to storage beyond this period in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR
- Use of payment service providers
To process your order we also work together with the payment service provider(s) listed below. Within the scope of payment processing, we will pass on your order data to the payment service provider selected by you - earmarked for the payment - if this is necessary for payment processing. You can select the following payment service providers for payment with us. The legal basis for the transfer of data is in each case Art. 6 para. 1 sentence 1 lit. b GDPR.
SOFORT (by Klarna)
If you choose the payment method "IMMEDIATELY" you can enter your payment data directly after the confirmation of the conclusion of the contract, via an interface provided by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich ("IMMEDIATELY"), and process the payment by bank transfer immediately. We point out that the data protection regulations of SOFORT apply to this. Information on the processing of your personal data by SOFORT and on your rights can be found in their data protection regulations (https://www.klarna.com/sofort/datenschutz/).
If you have chosen paydirekt, the payment will be processed by the payment service provider paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main. Your payment data (e.g. amount, details of the payee) as well as your confirmation that the payment data is correct will be processed by paydirekt GmbH to execute the payment. Information on the processing of your personal data by paydirekt and on your rights can be found in their data protection regulations https://www.paydirekt.de/agb/medien/paydirekt_datenschutzinformationen.pdf.
If you have decided to use giropay, the payment is processed by the payment service provider giropay GmbH, An der Welle 4, 60322 Frankfurt/Main, Germany. Your payment data (e.g. amount, details of the payee) and other data such as the delivery address are processed by giropay GmbH. Information on the processing of your personal data by giropay and on your rights can be found in their data protection regulations https://www.giropay.de/rechtliches/ datenschutzerklaerung.
- When subscribing to our newsletter
If you have expressly consented in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to send you our newsletter on a regular basis.
It is possible to unsubscribe at any time, for example via a link at the end of a newsletter. Alternatively, you can send your unsubscription request at any time to support@raqmi24 by e-mail (preferably with the subject line: "Unsubscribe newsletter").
- When visiting the website
Disclosure of personal data
Your data will not be transferred to third parties for purposes other than those listed below.
We only pass on your data to third parties if:
- you have given your express consent to do so in accordance with (Art. 6 para. 1 sentence 1 lit. a GDPR),
- this is necessary for the processing of contractual relationships with you (Art. 6 para. 1 sentence 1 lit. b GDPR),
- there is a legal obligation to disclose (Art. 6 para. 1 sentence 1 lit. c GDPR)
- the disclosure is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data (Art. 6 para. 1 sentence 1 lit. f GDPR)
In these cases, however, the scope of the transmitted data is limited to the necessary minimum.
Our data protection regulations are in accordance with the applicable data protection regulations and the data is only processed in the Federal Republic of Germany. However, we also work together with third parties who can process the data outside the EU. All third-party providers with whom we work are listed in our data protection declaration.
Your personal data will only be transferred to third countries or international organisations if the Commission has adopted a decision on adequacy or if appropriate guarantees are provided. If these are not available, the data transfer is carried out on the basis of the exceptional circumstances in accordance with Art. 49 GDPR.
Rights of data subjects
On request, we will be pleased to inform you whether and which personal data relating to your person are stored (Art. 15 GDPR), in particular about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right of rectification, deletion, restriction of processing or opposition, the existence of a right of appeal, the origin of your data if they have not been collected by us, and the existence of automated decision making including profiling.
You also have the right to have any incorrectly collected personal data corrected or incompletely collected data completed (Art. 16 GDPR).
Furthermore, you have the right to demand that we restrict the processing of your data, provided that the legal requirements for this are met (Art. 18 GDPR).
You have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request that it be transferred to another responsible party (Art. 20 GDPR).
In addition, you have the so-called "right to be forgotten", i.e. you can demand that we delete your personal data, provided that the legal requirements are met (Art. 17 GDPR).
Irrespective of this, your personal data will be automatically deleted by us if the purpose for which the data was collected ceases to apply or if the data processing is unlawful.
According to Art. 7 para. 3 GDPR, you have the right to revoke your consent to us at any time. As a result, we may no longer continue the data processing based on this consent in the future.
You also have the right to object to the processing of your personal data at any time, provided that a right of objection is provided for by law. In the event of an effective revocation, your personal data will also be automatically deleted by us (Art. 21 GDPR).
If you wish to exercise your right of revocation or objection, simply send an e-mail to support@raqmi24 .
In the event of infringements of the data protection regulations, you have the opportunity to lodge a complaint with the responsible supervisory authority in accordance with Art. 77 GDPR. The competent supervisory authority is both the State Commissioner for Data Protection of Schleswig Holstein (https://www.datenschutzzentrum.de/) and any other supervisory authority.
Duration of data storage
The data collected will be stored by us for as long as is necessary to execute the contracts entered into with us or if you have not exercised your right to deletion or your right to transfer data to another company.
These cookies are set as so-called first-party cookies ("own cookies") or third-party cookies ("third-party cookies"). First-party cookies are set by the website you are currently visiting and are not made available by browsers across domains. A third party cookie, on the other hand, is set by a third party, i.e. not by the actual website you are currently on.
Furthermore, cookies are divided into technically necessary and technically unnecessary cookies. On our website, both technically necessary cookies and technically unnecessary cookies are set in accordance with the following paragraphs.
- Technically necessary cookies
Technically necessary cookies are absolutely necessary for the operation of our website and lead, for example, to certain functions being made possible for you in the first place. These technically necessary cookies, which are only required and set for the individual necessary online session, are automatically deleted after leaving our website.
The legal basis for the use of these technically necessary cookies is Art. 6 para. 1 sentence 1 lit. f GDPR.
- Technically not necessary cookies
If you have given your consent, we use so-called technically not necessary cookies on our website. The technically not necessary cookies are mainly used to evaluate the use of the website as well as user behaviour, to compile reports on the activities of visitors to the website and to provide further services associated with the use of the website.
Java applets and Java script are used in the provision of our Internet offer. If, for security reasons, you do not wish to use these auxiliary programs or active contents, you should deactivate the corresponding setting in your browser.
- Technically necessary cookies
Online marketing/analysis measures
With the statistical recording through online marketing measures, we want to design our website to meet the needs of you, our user, and continually adapt and optimise its use.
The use of the online marketing and tracking measures we use is based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
- Google Analytics
If you have given your consent, this website uses Google Analytics, a web analysis service provided by Google Ireland Limited "Google". The use includes the operating mode "Universal Analytics"; this makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and internet use.
The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
The recipient of the collected data is Google.
The personal data is transferred to the USA under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission. The certificate can be downloaded here (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI).
The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
You can revoke your consent at any time with effect for the future by preventing the storage of cookies through a corresponding setting in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the Browser-Add-on. Opt-out cookies prevent future collection of your information when you visit this website. To prevent Universal Analytics from collecting data across multiple devices, you must opt-out on all systems in use. Click here (https://tools.google.com/dlpage/gaoptout?hl=de) to set the opt-out cookie to disable Google Analytics
- Google Web Fonts
This website uses so-called web fonts, which are provided by Google Inc. for the uniform display of fonts. When you visit our website, your browser loads the required Google web fonts into your browser cache in order to display texts and fonts correctly.
For this purpose, the browser you use must connect to the servers of Google Through this, Google are informed that our website has been accessed via your IP address. The use of these web fonts is in the interest of a uniform and attractive presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 sentence 1 lit. f GDPR.
If your browser does not support the display of web fonts, a standard font is used by your computer.
Personal data concerning Google Web Fonts is transferred to the USA under the EU-US Privacy Shield based on the adequacy finding of the European Commission. The certificate can be downloaded here (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI).
- Google Tag Manager
On this website the Google Tag Manager is used. With the Google Tag Manager it is possible to manage website tags via an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal information. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will persist for all tracking tags implemented by Google Tag Manager.
For more information about Google Tag Manager, please visit: https://www.google.com/intl/de/tagmanager/use-policy.html.
- Google Adwords
We also use the online advertising program "Google AdWords - Conversion Tracking". Conversion tracking is an analysis service provided by Google. When you click on an ad placed by Google, a conversion tracking cookie is placed on your device. These cookies expire after 30 days, do not contain any personal information and are therefore not personally identifiable. If you visit certain pages on our site and the cookie has not expired, Google and we may recognize that you clicked on the ad and were directed to that page. Each Google AdWords customer receives a different cookie. As a result, there is no way that cookies can be tracked through websites of AdWords customers.
The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted in to conversion tracking. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking, which tells them the total number of users who have clicked on their ad and been redirected to a page with a conversion tracking tag. However, they will not receive any information that can be used to identify users personally. These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies from the domain "googleadservices.com" by means of a corresponding setting in your browser software (deactivation option). You will then not be included in the conversion tracking statistics. You can find further information and the Google data protection declaration at: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/ .
- Facebook Pixel
You can also deactivate the remarketing function "Custom Audiences" in the settings for advertisements section at: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen . You must be logged in to Facebook to do this. If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website.
Please click here if you wish to revoke your consent: OPT-OUT
- Bing Ads
This website uses Bing ads Universal Event Tracking integrated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
When a user comes to our website through a Bing ad, a cookie is placed in the user's Internet browser. In addition, a code snippet is embedded in our website which, in conjunction with the cookie set, stores some data about the use of the website.
Within the framework of so-called cross-device tracking, Microsoft may, if necessary, track the user across several electronic devices. This enables Microsoft to display personalized advertising to the user on Microsoft websites and apps.
Personal data relating to Bing ads Universal Event Tracking is transferred to the United States under the EU-US Privacy Shield based on the European Commission's adequacy finding. The certificate can be downloaded here (https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active).
- Google Analytics
Use of Teamviewer
For customer support purposes we use the program TeamViewer from TeamViewer GmbH, Jahnstr. 30, 73037 Göppingen, Germany. It is possible to download this program. Our customer support can use this program to access your computer.
When providing support services, our staff will see your screen, including all information available on it.
The transmission of data by means of TeamViewer takes place via the Internet. TeamViewer uses an encrypted connection for transmission. However, it can never be ruled out with absolute certainty that third parties will be able to view and/or access the transmitted data without authorization. We recommend that you consider this aspect when deciding whether remote support services should be used.
The legal basis for data processing is your consent in accordance with Art. 6 Para. 1 lit. a GDPR If a contractual support agreement exists, the legal basis is Art. 6 para. 1 lit. b GDPR.
The collection, storage and processing of this data is solely for the purpose of providing support services within or outside the contract between you and us.
On our website you can find a LiveChat plugin from LiveChat, Inc. 1 International Pl, Ste 1400, Boston, MA 02110-2619, USA The data entered for the purpose of chatting are stored on the servers of LiveChat. The processing of this data represents a legitimate interest according to art. 6 para. 1 lit. f GDPR, because it serves the fast communication with our customers.
Personal data concerning LiveChat will be transmitted to the USA under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission. You can download the certificate here(https://www.privacyshield.gov/participant?id=a2zt0000000L16xAAC&status=Active#industries).
Use of YouTube
Videos about YouTube LLC , 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, are included on our website. The videos are stored at www.youtube.com and can be played directly from our website. Our website thus enables you to connect to YouTube. Normally, when you visit a website with embedded videos, your IP address is sent to YouTube and cookies are installed on your computer. However, we have integrated the YouTube videos on our website with the "extended data protection mode". YouTube itself provides this extended data protection mode and ensures that no cookies are initially stored on your end device. However, when you visit the website in question, a connection to the "DoubleClick" network of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, is also established in "extended data protection mode" and your IP address is transmitted. In particular, this will indicate that you have visited our website. However, this data cannot be assigned to you specifically, unless you have registered or are still registered with YouTube or another Google service before visiting the website.
As soon as you start playing an embedded video by clicking on it, YouTube will only save cookies on your end device due to the advanced privacy mode, which does not contain any personally identifiable data, unless you are currently logged in to a Google service. These cookies can be prevented by appropriate browser settings and extensions.
On our website, we have included links to our websites in the social networks (Facebook, Instagram, Youtube, Twitter, Pinterest, LinkedIn) and we have also included links to our websites in the social networks. We would like to point out that these are only links that lead to our website in the mentioned networks, they are not so-called plugins with which you could, for example, "share" or "link" information on our website in the networks. As far as we are aware, it is not technically possible for social networks to collect personal data on our website via the mere links. For the purpose and scope of data collection after forwarding, please refer to the data protection information of the respective network.
We would like to point out that data of our website visitors can also be processed outside the area of the European Union. This can result in risks for the users, because the enforcement of the users' rights could be made more difficult. With regard to US providers certified under the Privacy Shield, we would like to point out that they have undertaken to comply with the data protection standards of the EU.
Furthermore, it is possible that user data may be processed by third parties for market research and advertising purposes. For example, user profiles can be created from the user behaviour and the resulting interests of the users. The user profiles can in turn be used, for example, to place advertisements within and outside the social networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on the users' computers, in which the usage behaviour and interests of the users are stored. Furthermore, data can also be stored in the user profiles independently of the devices used by the users (especially if the users are members of the respective social network and are logged in to it).
The processing of users' personal data is based on our legitimate interests in effective information of users and communication with users in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. If the users are asked by the respective providers for their consent to data processing (i.e. to give their consent, e.g. by ticking a check box or confirming a button), the legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR.
For a detailed presentation of the respective processing and the possibilities of objection (opt-out), we refer to the following linked information of the respective providers. Also in the case of requests for information or the assertion of your rights as a data subject, we would like to point out that these can be asserted most effectively in the social networks. Only these have access to the data of their users and can take appropriate measures and provide information directly. Should you nevertheless need help, please contact us.
We make every effort to take all necessary technical and organisational security measures to store your personal data in such a way that they are not accessible to third parties or the public. Should you wish to contact us by e-mail, we would like to point out that the confidentiality of the information transmitted cannot be completely guaranteed with this method of communication. We therefore recommend that you send us confidential information exclusively by post.
Topicality and amendment of this data protection declaration
This data protection declaration is currently valid and is dated December 2019.
It may become necessary to amend this data protection declaration as a result of the further development of our website and offers above or due to changes in legal or official requirements.
Name and contact details of the data controller and the data protection officer
This privacy information applies to data processing by:
Elektronik Billiger UG (haftungsbeschränkt)
Kösliner Weg 13