How can we help you?

 

chat      email
Live Chat       [email protected]

 

 


  • What should I do if the key I bought does not work?

    Don't worry, we have a technical team to help you install and activate the product. Please send us a screenshot containing the error message that appears after inserting the license key and send it to us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section
    We are happy to help you at any time.

  • If I buy your product, can I receive it on a usb key or a disk?

    Once your purchase is confirmed, you will receive an email containing your activation key and a download link and you can simply copy it to a CD or USB. However, we send orders by email to save you shipping and CD costs as well as to protect the environment and ensure that orders reach our customers without delay. Of course, you have to perform the same installation steps, but you will have the advantage of receiving a detailed guide and technical support that will remain at your disposal until the end of the installation and activation, either by chat, e-mail or phone.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • I bought my product yesterday and I haven't received an email yet.

    Please check your junk mail box or you can retrieve your order directly by logging into our website (website name) with your email address and password, then click on >> My Orders..


    If you did not find the email of the order, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: : Help Center section
    We are happy to help you at any time.

  • How long do I have to wait to get a license key after purchase?

    Once you have successfully ordered the product, you will immediately receive an email containing the license key to activate your software, the download link for the software you have purchased and guides for the download and activation process. In addition, you will receive an invoice from us as proof that you have legally acquired the product.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Can I pay with PayPal?

    Yes, you can pay by paypal, please contact us by email so that we can give you the procedure to follow.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Can I receive an invoice?

    OYes, of course, the invoice is the proof of purchase.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • How can I download the 32-bit version of Office?

    To install the 32-bit version of Microsoft Office, right-click on the ISO file, select "Open with", then "Windows Explorer", navigate to the "Office" folder and select "Setup32".


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • I tried to order a software from you. The shopping cart says I am buying 6; how can I cancel all 6 and order only one?

    Please empty your cart and re-order the desired software, make sure the product quantity is only 1 before proceeding to payment.


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Will my data be stored and transferred securely?

    Of course, security is one of our highest priorities. We have been verified by SSL. This means that your data is fully encrypted and transferred using proven technology. If you have any questions about billing during the payment process, you can always contact our customer service.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Is the software authentic?

    All software is 100% authentic.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the :Help Center section
    We are happy to help you at any time.

  • Can I burn the Windows 11, Windows 10, Windows 8.1 and Windows 7 installation file (iso) to a DVD or copy it to a USB stick?

    Yes, you can use installation media (a USB stick or DVD) to install a new copy of Windows, perform a clean install, upgrade or reinstall Windows.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the :Help Center section
    We are happy to help you at any time.

  • If I am not satisfied, can I get a refund?

    Our motto is "Satisfied or your money back". This is our main goal. We always strive to satisfy our dear customers, no matter how difficult the situation is. We will be happy to help you and satisfy your needs. We are always ready to listen to you.


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What payment methods are available?

    You can pay by credit card, klarna, bank transfer or paypal (on request).

    Please click here for more details on the payment method available on our site.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What are the shipping costs?

    You will not be charged for delivery as only the license keys are sent and the software download.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What types of licenses are available on your website?

    We have all types of licenses available on the market. Please let us know what type of key you want and we will make the necessary arrangements.

  • Is the product in 32 or 64 bits?

    The command will contain a download link for both 32 and 64 bit versions. You can install the version you need.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the:Help Center section
    We are happy to help you at any time.

  • My download was interrupted. What can I do?

    If your download was interrupted, Please kindly check your firewall or antivirus software settings and make sure whether your computer has a working internet connection. After trying the methods above, please start the download again.If it did not work, you can also try to change the Internet browser and repeat the procedure all over again.

    If you need assistance, You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Helpcenter Section
    We will be glad to help you at any time.

  • I need a quote, who do I contact?

    Our customer support Team is always available to provide you with interesting offers depending on the purchase. The higher the value of your order, the more interesting the voucher code becomes! If you are a reseller, our team will provide you with an interesting discount code if your purchase value is of interest. Not only that but also with the special assistance provided from one of our team experts to keep in track and to help you if you face any problem.

    You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We are happy to help you at any time.

  • On how many devices can your products be used?

    It depends on the product itself, as the majority of them are available for use on one laptop, while others can be implemented on multiple devices. for further information, you can visit our product page.

    You can also contact us via:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We are happy to help you at any time.

  • What contact opportunities and benefits do you offer?

    We do provide different contact options and benefits. When you contact us before purchasing, we can provide you with special offers and discounts. Indeed, if you are planning to purchase a large quantity of products, you should contact us before placing your order so we can prepare a special order with a special price for you, we can also prepare a special quotation with an interesting discount for companies and professionals . In addition, we will keep a skilled agent at their disposal to help them in every stage. Please note that the greater the value of your order, the more interesting the discount will be.

    To get more info, You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We will be glad to help you at any time.

  • How do I take a screenshot?

    PTo take a screenshot, please follow these steps:

    • Go to Windows search bar
    • Type “ snipping tool”
    • Find Your Order

    • Click “new”
    • Drag down your mouse and select the error message desired
    • Click “file”
    • Choose “save as”
    • Next, please name your screenshot file and save it on your desktop

  • Who can advise me?

    We have a group of trained IT technicians and experts at your disposal to provide you with guidance, depending on your needs. Indeed, our Customer Service Team will always be available to offer smart tips and advice.

    You can contact us via the following :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below : Helpcenter Section
    We will be glad to help you at any time.

  • When can we contact you?

    Our customer service team is available 24 hours a day, except for 5 hours, during which we conduct teamviewer sessions for our special clients. Different methods are available to contact us.

    To make things easier for you,You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below : Help Center section
    We are happy to help you at any time.

  • Are the products full versions?

    The Full version expression indicates that the software is available to the user without limitation and in its full range of functions. All our products are full versions and include all available functionalities and updates. Updates are meant to make the software more modern or up to date

    In case you have lost the access to your downloads, please contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    You can also access our contact information from the : Help Center section
    We are happy to help you at any time.

  • Where can I find my download link?

    After placing your order, you are going to receive an email with the “LICENSE INFORMATION “ as below:

    LICENSE INFORMATION

    Please enter our website and click on “if you have a registered account” if you have created an account” in case you have already created an account on our website. Then sign in using your email and password

    Sign In

    Or click on “ if you signed as a guest” in case you didn't create an account before. The below page will appear to you when you enter the necessary information:

    Find Your Order

    Please put your order ID or the email used for the purchase in the empty box you see. The following page will appear to you, it contains all your order information.

    order ID

    Please go to “products information” and then click on “Download Software” to get your download link.

    If you need further help, you can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the Help Center section
    We are happy to help you at any time.

  • How do I cancel my order?

    If you need to cancel your order, you can contact us via phone, email or chat so we can help you fix this issue. Go to “Help and support” at the top right of the Home page, You will find all our contact information.


    You can access our contact information from the Help Center section
    We are happy to help you at any time.

  • Where can I find my invoice?

    Your invoice document will be sent to your email right after placing the order, You will receive an invoice from us. In order to get your invoice, please follow the below steps:

    Find your order

    Find your order

    Put the ID or the email used for the purchase in the empty box. We will instantly send you an email with a direct link to your order. (If you have purchased from us for the first time, it is quite possible that our message has been sent to your spam folder.)

    After you enter your ID, this page will appear to you:
    This page contains all your order details, above you will find “Print Invoice” so you can print it on a paper or you can “Print Invoice (PDF)” if you want to download your Invoice as a PDF file

    order

    If you did not manage to get your invoice, you can contact us via


    chat Chat : email Email :
    chat-icon5 [email protected]

    we can send it to you directly. Go to “Help and support” at the top right of the Home page, You will find all our contact information. You can access it from theHelp Center section
    We will be glad to help you at any time.

  • How can I place my order?

    In order for you to place a new order on our website, please choose the product needed from the list above:

    products

    Choose a product and the click “ ADD TO CART ”

    register

    ADD TO CART

    Now please click on “checkout”, the following page will appear to you

    checkout

    Please make sure to fill in the blanks with the necessary information then use your “credit card” or “debit card” as shown in the below picture to make the payment.

    payment methods

    Then please proceed with the next step by entering all your card info with all security. Now click on “Buy Now”.

    Buy Now

    Once we receive the payment, your product will be delivered immediately If you have faced any problem, Please do not hesitate to contact us through

    chat Chat : email Email :
    chat-icon5 [email protected]

    so we can help you effectively
    Please click at the Helpcenter Section
    We will be glad to help you at any time.

  • How do I install my product and get help?

    To install your product, simply login to your account and access your customer area to find the download link as shown in the image below. Once the download is complete, you can also follow the guide that comes with the order.

    To install your product, please go to your customer's account as shown in the image below:

    order ID

    For help and instructions, this customer account contains your product and instructions and steps to install your product. You can also find our blog posts at the top of the home page. Go to “ Software Blog ” .

    In addition, we can provide one of our technicians to help you free of charge. Just make an appointment through this link.

    If you have a problem, you can contact us by :


    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the Help Center section

    We will be happy to help you at any time.

  • How do I receive the key activation?

    In order to get your key activated, please go to your mailbox and access your "License Information for your order".

    License Information

    Please select “if you have a registered account” if you have created an account. Or click on "if you signed up as a guest". The page below will appear once you have entered the necessary information:

    Find Your Order

    Please enter your email address or your order reference in the empty box you see. You will be taken to the next page, which contains all the information about your order. To view your license key, please go to "Customer Information" and click on "View my license key".

    View my license key

    Copy your license key and use it to successfully activate your product.

    If you have a problem, you can contact us by :


    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the : Help Center section


    We will be happy to help you at any time.

  • How do I create an account?

    In order to create an account on our website, Please follow these steps :
    Please go to the Home page and click on profile details on the to right as highlighted.

    profile details

    You will find two different options, if you do not have an account please click on “ Register”

    register

    This page will appear to you, please fill in the blanks with the necessary information and then click on “Register” to create your new account!

    register for a new account

    Congratulations, your account has been created successfully!

    Or you can simply go access the following link to create your account
    Register for a new account
    Fill in the blanks with the necessary information and click “Save”.

    We will be glad to help you at any time.

  • How do I change my account information?

    You can simply edit your account information from the link below:
    Profile details
    Or you can contact us through the

    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    So we can help you effectively
    Please access our contact information from the Help Center section
    We will be glad to help you at any time.

  • Can I place an order without information?

    OYes, you can place the order in guest mode (you will not have to create an account and register your information).

    NB:we recommend you to create an account to benefit from all our advantages (loyalty points, free products, exceptional discounts).

    To place an order without any information, you will only need to enter your card information and some information necessary for payment.

    For more details, please contact us by :


    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section

    We will be happy to help you at any time.

  • What contact options and benefits do you offer?

    We do provide different contact options and benefits. When you contact us before purchasing, we can provide you with special offers and discounts. Indeed, if you are planning to purchase a large quantity of products, you should contact us before placing your order so we can prepare a special order with a special price for you, we can also prepare a special quotation with an interesting discount for companies and professionals . In addition, we will keep a skilled agent at their disposal to help them in every stage. Please note that the greater the value of your order, the more interesting the discount will be.

    To get more info, You can contact us through our:


    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Helpcenter Section
    We will be glad to help you at any time.

  • Do I need to create an account to order a program?

    It is not mandatory, but it is advantageous, to have an active and free customer account in order to order any of our products. If you are logged in, each purchase is saved in your personal list, which you can consult at any time. Also, if you order as a guest, you will not be able to receive bonus points that can be used for a discount on your next order.

    For more details, please contact us by :

    chat Chat : phonePhone : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section
    We will be happy to help you at any time.

  • What should I do if the key I bought does not work?

    Don't worry, we have a technical team to help you install and activate the product. Please send us a screenshot containing the error message that appears after inserting the license key and send it to us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section
    We are happy to help you at any time.

  • If I buy your product, can I receive it on a usb key or a disk?

    Once your purchase is confirmed, you will receive an email containing your activation key and a download link and you can simply copy it to a CD or USB. However, we send orders by email to save you shipping and CD costs as well as to protect the environment and ensure that orders reach our customers without delay. Of course, you have to perform the same installation steps, but you will have the advantage of receiving a detailed guide and technical support that will remain at your disposal until the end of the installation and activation, either by chat, e-mail or phone.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • I bought my product yesterday and I haven't received an email yet.

    Please check your junk mail box or you can retrieve your order directly by logging into our website (website name) with your email address and password, then click on >> My Orders..


    If you did not find the email of the order, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: : Help Center section
    We are happy to help you at any time.

  • How long do I have to wait to get a license key after purchase?

    Once you have successfully ordered the product, you will immediately receive an email containing the license key to activate your software, the download link for the software you have purchased and guides for the download and activation process. In addition, you will receive an invoice from us as proof that you have legally acquired the product.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Can I pay with PayPal?

    Yes, you can pay by paypal, please contact us by email so that we can give you the procedure to follow.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Can I receive an invoice?

    OYes, of course, the invoice is the proof of purchase.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • How can I download the 32-bit version of Office?

    To install the 32-bit version of Microsoft Office, right-click on the ISO file, select "Open with", then "Windows Explorer", navigate to the "Office" folder and select "Setup32".


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • I tried to order a software from you. The shopping cart says I am buying 6; how can I cancel all 6 and order only one?

    Please empty your cart and re-order the desired software, make sure the product quantity is only 1 before proceeding to payment.


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Will my data be stored and transferred securely?

    Of course, security is one of our highest priorities. We have been verified by SSL. This means that your data is fully encrypted and transferred using proven technology. If you have any questions about billing during the payment process, you can always contact our customer service.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the: Help Center section
    We are happy to help you at any time.

  • Is the software authentic?

    All software is 100% authentic.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the :Help Center section
    We are happy to help you at any time.

  • Can I burn the Windows 11, Windows 10, Windows 8.1 and Windows 7 installation file (iso) to a DVD or copy it to a USB stick?

    Yes, you can use installation media (a USB stick or DVD) to install a new copy of Windows, perform a clean install, upgrade or reinstall Windows.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the :Help Center section
    We are happy to help you at any time.

  • If I am not satisfied, can I get a refund?

    Our motto is "Satisfied or your money back". This is our main goal. We always strive to satisfy our dear customers, no matter how difficult the situation is. We will be happy to help you and satisfy your needs. We are always ready to listen to you.


    If you have a problem, you can contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What payment methods are available?

    You can pay by credit card, klarna, bank transfer or paypal (on request).

    Please click here for more details on the payment method available on our site.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What are the shipping costs?

    You will not be charged for delivery as only the license keys are sent and the software download.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the :Help Center section
    We are happy to help you at any time.

  • What types of licenses are available on your website?

    We have all types of licenses available on the market. Please let us know what type of key you want and we will make the necessary arrangements.

  • Is the product in 32 or 64 bits?

    The command will contain a download link for both 32 and 64 bit versions. You can install the version you need.


    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the:Help Center section
    We are happy to help you at any time.

  • My download was interrupted. What can I do?

    If your download was interrupted, Please kindly check your firewall or antivirus software settings and make sure whether your computer has a working internet connection. After trying the methods above, please start the download again.If it did not work, you can also try to change the Internet browser and repeat the procedure all over again.

    If you need assistance, You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Helpcenter Section
    We will be glad to help you at any time.

  • I need a quote, who do I contact?

    Our customer support Team is always available to provide you with interesting offers depending on the purchase. The higher the value of your order, the more interesting the voucher code becomes! If you are a reseller, our team will provide you with an interesting discount code if your purchase value is of interest. Not only that but also with the special assistance provided from one of our team experts to keep in track and to help you if you face any problem.

    You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We are happy to help you at any time.

  • On how many devices can your products be used?

    It depends on the product itself, as the majority of them are available for use on one laptop, while others can be implemented on multiple devices. for further information, you can visit our product page.

    You can also contact us via:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We are happy to help you at any time.

  • What contact opportunities and benefits do you offer?

    We do provide different contact options and benefits. When you contact us before purchasing, we can provide you with special offers and discounts. Indeed, if you are planning to purchase a large quantity of products, you should contact us before placing your order so we can prepare a special order with a special price for you, we can also prepare a special quotation with an interesting discount for companies and professionals . In addition, we will keep a skilled agent at their disposal to help them in every stage. Please note that the greater the value of your order, the more interesting the discount will be.

    To get more info, You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Help Center section
    We will be glad to help you at any time.

  • How do I take a screenshot?

    PTo take a screenshot, please follow these steps:

    • Go to Windows search bar
    • Type “ snipping tool”
    • Find Your Order

    • Click “new”
    • Drag down your mouse and select the error message desired
    • Click “file”
    • Choose “save as”
    • Next, please name your screenshot file and save it on your desktop

  • Who can advise me?

    We have a group of trained IT technicians and experts at your disposal to provide you with guidance, depending on your needs. Indeed, our Customer Service Team will always be available to offer smart tips and advice.

    You can contact us via the following :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below : Helpcenter Section
    We will be glad to help you at any time.

  • When can we contact you?

    Our customer service team is available 24 hours a day, except for 5 hours, during which we conduct teamviewer sessions for our special clients. Different methods are available to contact us.

    To make things easier for you,You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below : Help Center section
    We are happy to help you at any time.

  • Are the products full versions?

    The Full version expression indicates that the software is available to the user without limitation and in its full range of functions. All our products are full versions and include all available functionalities and updates. Updates are meant to make the software more modern or up to date

    In case you have lost the access to your downloads, please contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    You can also access our contact information from the : Help Center section
    We are happy to help you at any time.

  • Where can I find my download link?

    After placing your order, you are going to receive an email with the “LICENSE INFORMATION “ as below:

    LICENSE INFORMATION

    Please enter our website and click on “if you have a registered account” if you have created an account” in case you have already created an account on our website. Then sign in using your email and password

    Sign In

    Or click on “ if you signed as a guest” in case you didn't create an account before. The below page will appear to you when you enter the necessary information:

    Find Your Order

    Please put your order ID or the email used for the purchase in the empty box you see. The following page will appear to you, it contains all your order information.

    order ID

    Please go to “products information” and then click on “Download Software” to get your download link.

    If you need further help, you can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    You can access our contact information from the Help Center section
    We are happy to help you at any time.

  • How do I cancel my order?

    If you need to cancel your order, you can contact us via phone, email or chat so we can help you fix this issue. Go to “Help and support” at the top right of the Home page, You will find all our contact information.


    You can access our contact information from the Help Center section
    We are happy to help you at any time.

  • Where can I find my invoice?

    Your invoice document will be sent to your email right after placing the order, You will receive an invoice from us. In order to get your invoice, please follow the below steps:

    Find your order

    Find your order

    Put the ID or the email used for the purchase in the empty box. We will instantly send you an email with a direct link to your order. (If you have purchased from us for the first time, it is quite possible that our message has been sent to your spam folder.)

    After you enter your ID, this page will appear to you:
    This page contains all your order details, above you will find “Print Invoice” so you can print it on a paper or you can “Print Invoice (PDF)” if you want to download your Invoice as a PDF file

    order

    If you did not manage to get your invoice, you can contact us via


    chat Chat : email Email :
    chat-icon5 [email protected]

    we can send it to you directly. Go to “Help and support” at the top right of the Home page, You will find all our contact information. You can access it from theHelp Center section
    We will be glad to help you at any time.

  • How can I place my order?

    In order for you to place a new order on our website, please choose the product needed from the list above:

    products

    Choose a product and the click “ ADD TO CART ”

    register

    ADD TO CART

    Now please click on “checkout”, the following page will appear to you

    checkout

    Please make sure to fill in the blanks with the necessary information then use your “credit card” or “debit card” as shown in the below picture to make the payment.

    payment methods

    Then please proceed with the next step by entering all your card info with all security. Now click on “Buy Now”.

    Buy Now

    Once we receive the payment, your product will be delivered immediately If you have faced any problem, Please do not hesitate to contact us through

    chat Chat : email Email :
    chat-icon5 [email protected]

    so we can help you effectively
    Please click at the Helpcenter Section
    We will be glad to help you at any time.


  • How do I install my product and get help?

    To install your product, simply login to your account and access your customer area to find the download link as shown in the image below. Once the download is complete, you can also follow the guide that comes with the order.

    To install your product, please go to your customer's account as shown in the image below:

    order ID

    For help and instructions, this customer account contains your product and instructions and steps to install your product. You can also find our blog posts at the top of the home page. Go to “ Software Blog ” .

    In addition, we can provide one of our technicians to help you free of charge. Just make an appointment through this link.

    If you have a problem, you can contact us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the Help Center section


    We will be happy to help you at any time.

  • How do I receive the key activation?

    In order to get your key activated, please go to your mailbox and access your "License Information for your order".

    License Information

    Please select “if you have a registered account” if you have created an account. Or click on "if you signed up as a guest". The page below will appear once you have entered the necessary information:

    Find Your Order

    Please enter your email address or your order reference in the empty box you see. You will be taken to the next page, which contains all the information about your order. To view your license key, please go to "Customer Information" and click on "View my license key".

    View my license key

    Copy your license key and use it to successfully activate your product.

    If you have a problem, you can contact us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the : Help Center section


    We will be happy to help you at any time.


  • How do I create an account?

    In order to create an account on our website, Please follow these steps :
    Please go to the Home page and click on profile details on the to right as highlighted.

    profile details

    You will find two different options, if you do not have an account please click on “ Register”

    register

    This page will appear to you, please fill in the blanks with the necessary information and then click on “Register” to create your new account!

    register for a new account

    Congratulations, your account has been created successfully!

    Or you can simply go access the following link to create your account
    Register for a new account
    Fill in the blanks with the necessary information and click “Save”.

    We will be glad to help you at any time.

  • How do I change my account information?

    You can simply edit your account information from the link below:
    Profile details
    Or you can contact us through the

    chat Chat : email Email :
    chat-icon5 [email protected]

    So we can help you effectively
    Please access our contact information from the Help Center section
    We will be glad to help you at any time.

  • Can I place an order without information?

    OYes, you can place the order in guest mode (you will not have to create an account and register your information).

    NB:we recommend you to create an account to benefit from all our advantages (loyalty points, free products, exceptional discounts).

    To place an order without any information, you will only need to enter your card information and some information necessary for payment.

    guest payment

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section

    We will be happy to help you at any time.

  • What contact options and benefits do you offer?

    We do provide different contact options and benefits. When you contact us before purchasing, we can provide you with special offers and discounts. Indeed, if you are planning to purchase a large quantity of products, you should contact us before placing your order so we can prepare a special order with a special price for you, we can also prepare a special quotation with an interesting discount for companies and professionals . In addition, we will keep a skilled agent at their disposal to help them in every stage. Please note that the greater the value of your order, the more interesting the discount will be.

    To get more info, You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Helpcenter Section
    We will be glad to help you at any time.

  • I need an offer, who should I contact?

    Our customer support Team is always available to provide you with interesting offers depending on the purchase. The higher the value of your order, the more interesting the voucher code becomes! If you are a reseller, our team will provide you with an interesting discount code if your purchase value is of interest. Not only that but also with the special assistance provided from one of our team experts to keep in track and to help you if you face any problem.

    You can contact us through our:


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the link below: Helpcenter Section
    We will be glad to help you at any time.

  • Do I need to create an account to order a program?

    It is not mandatory, but it is advantageous, to have an active and free customer account in order to order any of our products. If you are logged in, each purchase is saved in your personal list, which you can consult at any time. Also, if you order as a guest, you will not be able to receive bonus points that can be used for a discount on your next order.

    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section
    We will be happy to help you at any time.

  • What are the requirements to install Windows 11?

    • Processor : 1 GHz or higher, min. dual-core with SoC or 64-bit compatible processor

    • RAM : 4 GB

    • Stockage : 64 GB

    • Firmware : UEFI, Secure Boot compatible

    • TPM Trusted: Platform Module 2.0

    • GPU : DirectX 12 or higher with WDDM 2.0 driver

    • Display : 720p, 8 bit, 9" minimum

    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the: Help Center section
    We will be happy to help you at any time.

  • Can Windows 11 be installed without Internet?

    Windows 11 requires an active Internet connection and a Microsoft account to complete the installation process.

    For more details, please contact us by :

    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • How do I receive my product?

    After placing your order, you will receive an email containing your product key and instructions.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon5 [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What are the requirements to install Windows 10?

    • Processor: 1 GHz or faster processor or SoC

    • RAM: 1 gigabyte (GB) for 32-bit system or 2 GB for 64-bit system

    • Hard disk space: 6 GB for 32-bit system or 32 GB for 64-bit system

    • Graphics card: DirectX 9 or later with WDDM 1.0 driver Screen :800x600

    For more details, please contact us by :

    chat Chat : phonePhone : email Email :
    chat-icon [email protected]

    Please access our contact information from the: Help Center section
    We will be happy to help you at any time.

  • Can I upgrade from Windows 10 Home to Pro without performing a new installation?

    Yes, you can upgrade from Windows 10 Home to Pro using the generic license key, without having to perform a fresh installation of Windows 10.

    For more details, please contact us by :

    chat Chat : phonePhone : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Puis-je passer de Windows 7 ou 8.1 à 10 ?

    Yes, you can run an upgrade or a clean install of Windows 10 from Windows 7 and 8.1.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can Windows 10 be installed without Internet?

    Windows 10 Professional requires an active Internet connection and a Microsoft account to complete the installation process.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • How do I receive my product?

    After placing your order, you will receive an email containing your product key and instructions.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I upgrade my Windows 7/8.1 to Windows 10?

    Yes, you can upgrade Windows 7/8.1 to Windows 10.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I upgrade my Windows 10 Home to Windows 10 Pro without doing a clean install ?

    Yes, of course you can.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I install Windows 10 on a Mac ?

    Windows 10 is compatible with most Macs manufactured in 2012 and later (except for M1 CPUs).

    Click on the link below to see the list of supported Macs for Windows 10 installation: : https://support.apple.com/en-euro/HT201468

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I install Windows 10 on my Chromebook ?

    Unfortunately, Windows 10 is not compatible with Chromebooks.

    For more details, please contact us by :


    chat Chat : email Email :
    chat-icon [email protected]

    Please access our contact information from the: Help Center section
    We will be happy to help you at any time.

  • Is this a one-time payment for the permanent installation of Microsoft Office on my computer?

    Once you place your order, you will receive a 100% authentic, functional, lifetime license key via email. There is no need to renew it, except that Microsoft 365 licenses are annual.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can Office be installed without Internet?

    Internet access is required to install and activate Office, but not to use Office applications such as Word, Excel and PowerPoint when fully installed on your computer.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Is Office compatible with 32 and 64 bit versions?

    Yes, Office 2021 is compatible with both 32-bit and 64-bit versions of Windows.

    For more details, please contact us by :


    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Do I need Internet access to use the Office software?

    After installation and activation, you will not need to be connected to the Internet to use Office applications such as Word, Excel and PowerPoint.

    For more details, please contact us by :


    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What are the Windows operating system requirements to install Office 2021 / 2019?

    Office 2021/ 2019 is supported on Windows 11 and Windows 10.

    For more details, please contact us by :


    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What are the Windows operating system requirements to install 2016/2013/2010/ ?

    These versions of Microsoft Office are compatible with all versions of operating systems: Windows 11, Windows 10, Windows 8.1, Windows 7.

    For more details, please contact us by :


    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What are the requirements of the MaCos operating system to install Office 2021/2019 for Mac

    • MacOS 11 Big Sur or Higher

    • MacOS 12 Monterey

    • MacOS 13 Ventura

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I use the Office 2021/2019 license key for Mac on 2 PCs?

    Yes, you can install Office 2021/2019 on 2 MacOS, but not at the same time, you must uninstall it on the first MacOS and then install it on the second.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • How do I retrieve my Microsoft Office key for Mac?

    To retrieve your Office for Mac package, please click on the link below: https://account.microsoft.com/services/

    Note: You must log in with the account for which you downloaded the Office package the first time.


  • What are the MaCos operating system requirements to install Office 2016 for Mac

    • MacOS High Sierra

    • MacOS Mojave

    • MacOS Catalina

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Can I use the Office 2016 license key for Mac on 2 PCs?

    Yes, you can install Office 2016 on 2 macOS, but not at the same time, you have to uninstall it on the first macOS and then install it on the second.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • How do I retrieve my Microsoft Office key for Mac?

    To retrieve your Office for Mac package, please click on the link below: https://account.microsoft.com/services/

    Note: You must log in with the account for which you downloaded the Office package the first time.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.


  • What are the operating system requirements to install Microsoft 365:

    Microsoft 365 is compatible with all versions of operating systems: Windows 11, Windows 10, Windows 8.1, Windows 7.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Are the Microsoft 365 licenses you provide lifetime?

    Microsoft 365 is an annual subscription. You need to pay every year to benefit from these features.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Is the renewal of Microsoft 365 automatic?

    Our 365 licenses are not automatically renewed, it's up to you. If you want to renew it, just order another license from us.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Is delivery to your site for Microsoft 365 software immediate?

    Delivery for Microsoft 365 on our site is within 24 hours.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What is the difference between Microsoft 365 and Microsoft Office?

    Microsoft 365 and Microsoft Office are both productivity software suites from Microsoft. However, there are important differences between the two:

    Microsoft Office is a productivity software suite that includes word processing (Word), spreadsheets (Excel), presentations (PowerPoint), e-mail management (Outlook) and other applications such as OneNote and Access.

    Meanwhile, Microsoft 365 is a suite of online services that includes Office applications as well as other services such as online storage (OneDrive), security and device management tools (Intune) and other collaboration tools.

    In short, Microsoft Office is a suite of software that installs locally on a computer, while Microsoft 365 is an online service that provides productivity applications and other services.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.


  • Is the delivery to your site for antivirus software immediate?

    The delivery for antivirus on our site is done within 24 hours.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • Are the licenses for the antivirus software you provide for life?

    The licenses for the anti-virus we have are annual, you can order for 1 year, 2 years and 3 years.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What happens if I do not renew my antivirus subscription?

    If your antivirus subscription expires, your software and security will be disabled. As soon as your antivirus software subscription has reached its expiration date, you have the option to re-subscribe, purchase another antivirus. Otherwise, your computer will be exposed to many virus threats.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.

  • What devices and operating systems are compatible with the antivirus products you offer?

    The antivirus products we offer are compatible with laptops, desktops, tablets and mobile devices. You can find more information on the product sheet of each edition.

    For more details, please contact us by :

    chat Chat : email Email :
    chat [email protected]

    Please access our contact information from the : Help Center section
    We will be happy to help you at any time.